Guides & reference
FAQ, practical help for MySwiftBox email, and links you may need alongside your hosting. Stuck? Contact us or use live chat.
Quick access
Helpful links
External tools and portals you may need alongside the guides below.
- OVHcloud Partner Directory Verify Swift Grid Ltd as an OVHcloud Standard Partner in Western Canada. partner.ovhcloud.com ↗
- Email MySwiftBox webmail. Sign in to read and send email in your browser. myswiftbox.com ↗
- AI Grid Support Connect with our team and omnichannel support. swiftapp.ca ↗
- Remote Assistance Deployment Install the Splashtop streamer so we can provide remote help when you approve it. my.splashtop.com ↗
- Billing Portal Orders, invoices, quotes, and account documents. portal.swiftgrid.net ↗
FAQ
Frequently asked questions
Straight answers about managed hosting, support, and what to do when things go wrong.
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Frequently asked questions
Where is my data hosted?
Canadian infrastructure, St. Albert-based team, and what data residency means for your business.
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Frequently asked questions
Can you migrate my site from another host?
How we move sites, email, and databases with staging, DNS cutover, and post-launch checks.
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Frequently asked questions
Do you offer white-label hosting for agencies?
Reseller-friendly Canadian hosting for agencies, MSPs, and IT consultants.
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Frequently asked questions
How does onboarding work for new clients?
From first conversation to go-live and ongoing managed care.
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Frequently asked questions
What happens when my site goes down? Who do I call?
Phone, email, live chat, and dedicated support rooms for power clients.
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Frequently asked questions
I don't have any of my website info. Can you help me recover it?
Lost logins, unresponsive hosts, or missing files. Proven paths to get you back in control.
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Frequently asked questions
Do you use AI in customer support?
How we use AI tools without replacing the human relationship at the heart of managed hosting.
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Frequently asked questions
What does managed hosting mean?
Managed vs unmanaged hosting, and what Swift Grid actually does for you day to day.
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Email hosting
MySwiftBox email
Connect desktop and mobile clients, forward mail, and set vacation auto-replies on MySwiftBox (myswiftbox.com).
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MySwiftBox email
MySwiftBox mail settings
IMAP, POP3, and SMTP hostnames, ports, and encryption for myswiftbox.com.
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MySwiftBox email
Set up email forwarding on MySwiftBox
Forward incoming mail to another address with a filter in webmail settings.
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MySwiftBox email
Set up vacation auto-replies on MySwiftBox
Send an automatic out-of-office reply with the Filters tool in webmail.
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