How does onboarding work for new clients?

We keep onboarding practical. No 40-page PDF and no submit a ticket and wait. Here is what it usually looks like:

1. Conversation. You tell us what you are hosting, who uses it, and what success looks like (migration, new build, agency fleet, enterprise workload).
2. Plan and quote. We recommend the right managed environment, spell out what we handle vs what stays with you, and agree on timeline and any migration window.
3. Build or migrate. We provision infrastructure, migrate or deploy your stack, configure SSL, email, backups, and security baselines. You get access and documentation that matches how you actually work.
4. Go-live and handoff. DNS cutover (if migrating), smoke tests, and a walkthrough so your team knows how to reach us and what to expect for updates and support.
5. Ongoing managed care. After launch, we are your hosting team: updates, monitoring, backups, troubleshooting, and scaling conversations as you grow.

Every client is different. A single WordPress site onboarding is not the same as a 30-site agency roster, but the through-line is the same: real people, clear communication, and ownership of outcomes.